Is my satisfaction guaranteed ?
Yes, All Outdoor Safety first aid kits are Unconditionally Guaranteed. If you are not 100% satisfied for any reason, just return the kits to us within 30 days and we will promptly refund your credit card. No questions asked.
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When and how will my order be shipped ?
We ship all U.S. orders via UPS Ground Service. Canadian orders ship via Postal Service. Most orders ship within 24 hours. You will be notified if there is a delay.
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Is Outdoor Safety a reputable business ?
Yes. We are a member of the Better Business Bureau and Internet Trade Bureau. We have been the leader in veterinary first aid kit manufacturing since we opened 17 years ago. We have thousands of satisfied customers throughout the United States and Canada and our product "return rate" is less than 1%.
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Is my credit card transaction secure ?
Yes. We use 128 bit SSL encryption to protect sensitive data, such as your credit card number and insure a safe, secure online transaction.
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Do you have any kits containing a skin stapler or a suture kit ?
Yes. Our #1010 Pro Model Canine Kit, #2020 Pro Model Canine Kit and #3030 Pro Model Canine Kit all have a skin stapler. In fact, the #2020 and #3030 Pro Models contain a Staple Remover as well. However, we urge you to consult your veterinarian on its proper use.
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Are Outdoor Safety kits high quality ?
Yes. Our kits contain only the highest quality products available.
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Do you ship to Canada ?
Yes. The United States and Canada are the only countries we sell/ship our kits to.
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How do I get a refund or replacement kit ?
Less than 1% of our kits have been returned to us since we began in 1991. However, if you would like a refund or replacement, send the product and your receipt to:
Outdoor Safety Returns
P.O. Box 103
Winona, MN 55987
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What is your privacy policy ?
It's very simple. Outdoor Safety has never and will never release any customer information to telemarketers, bulk e-mail list companies or any other business, organization or individual. Your information is confidential.
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How do I signup for my Free 1st year of 1-800-HELP-4-PETS ?
Just call the 800 # on the insert card included with your kit. The representative will need the number stamped on the back of the card, and some brief information about you and your pet.
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Do I have to renew after my 1st free year of 1-800-HELP-4-PETS ?
No, but you will have that option.
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